Warranty Coverage

Your Obligations

You must (1) retain the original paid receipt for this product as proof of purchase and for identification of the Merchandise and (2) perform all maintenance required to keep the Merchandise in usable and wearable condition, and as provided by any instructions, warranties, or guarantees applicable to the Merchandise.

What is Covered?

This warranty covers repair or replacement of the Merchandise if it fails due to a defect in materials or workmanship. All repairs shall be completed by Blue Birch Designs. We may make repairs with non-original manufacturer’s parts of like kind and quality. Due to the design or materials, some Merchandise may not allow for repair; however, that Merchandise may be eligible for a one-time replacement as outlined in the MERCHANDISE REPLACEMENT section below.

The following full list of defects covered under the Limited 30-Day Warranty should be referenced before making a claim:

  1. Liner separating from outside band

  2. Cracks or chips on material

  3. Defective glow on glow-based products

What is Not Covered

  1. Special, indirect, incidental or consequential damages, no matter the cause;

  2. Loss of use during the period that the Merchandise is being repaired or awaiting parts or replacement;

  3. Damage resulting from failure to perform required maintenance to keep the Merchandise in a usable and wearable condition or as provided by any instructions, warranties, or guarantees;

  4. Loss, theft, mysterious disappearance or damage resulting from loss or theft;

  5. Misuse or abuse;

  6. Unauthorized repairs or alterations made by You (meaning any modifications, alterations, repairs, or service by anyone other than Blue Birch Designs or a repair center authorized by Blue Birch Designs);

  7. Loss or damage due to the elements or acts of God;

  8. Damage covered under any insurance policy, or other warranties or service plans applicable to the Merchandise;

  9. Insignificant cosmetic damage that does not impede the functionality of the Merchandise;

  10. Service when no problem is found; and

  11. Service to re-build or replace solely for the purpose of improving the Merchandise.

Limitation of Liability

Our total liability under this Plan is: (1) replacement of the Merchandise or merchandise credit equivalent to the Purchase Price as outlined in the MERCHANDISE REPLACEMENT section below or (2) the total number of all authorized repairs or services up to 1. In the event that We have met either of the above conditions (1) or (2) of the total liability, We will have fulfilled all obligations owed to You under this Warranty and this Warranty will terminate. Once our total liability is satisfied, You are responsible for any additional expenses for repairs or replacement not covered under the Warranty. We will not be liable for any cost incurred by having repairs done by another individual that is not associated with Blue Birch Designs. If you choose not to send it back to us for repairs or replacement, you are solely liable for any costs incurred.

Merchandise Replacement

If Blue Birch Designs cannot complete covered repairs for any reason, We reserve the option to replace the Merchandise with similar merchandise or a merchandise credit equivalent to the Purchase Price, at Our discretion. Any replacement merchandise we provide You under the Warranty will be new merchandise with equal or similar features and functionality, but, due to the handmade nature of each product, may not look identical to the replaced Merchandise. These terms expressly cover changes in the manufacturing process that result in material changes to the composition, or appearance of, each product. If We replace the Merchandise or provide a merchandise credit, You must return the Merchandise to Us and such Merchandise shall become Our property. Replacement merchandise is not covered under this Warranty; however, You have the option to purchase a new Warranty on the replacement merchandise.

  • To obtain service under the Warranty, You must present the Merchandise and the original paid receipt to the Retailer’s Email Address support@bluebirchdesigns.com
    • In all cases, You must send us back the Merchandise to be serviced at your expense. We are the only ones that are authorized to service your Merchandise under this warranty and the warranty will be voided if you take it to someone other than us. We will provide you with a return shipping address once we receive your warranty request via our support request page.

  • This Warranty may not be transferred and is only for Your benefit. All holders of this Warranty are subject to the terms and conditions contained herein. If you purchased a product as a gift, the Warranty may be applied to the recipient of the gift, provided original proof of purchase is retained.