Returns

All Blue Birch Designs products are custom, made to order, and, therefore, ARE NOT RETURNABLE. Blue Birch Designs reserves the right to deny any requests for return or exchange. Should Blue Birch Designs wish to make a return or exchange exception, a restocking fee of 35% of the order total will be retained by Blue Birch Designs to cover any materials and labor costs.

• If you receive your product and feel there is a defect or craftsmanship issue, contact us at support@bluebirchdesigns.com within 7 days of receipt.

If a return is approved, it must be shipped back in the original packaging at the buyer's expense via USPS with insurance and tracking. All goods must be in new, unused condition.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of any issues with your refund. If your product is found to be in a condition other than we can accept, we will contact you to discuss next steps.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exchanges

Most commonly, exchange requests are associated with incorrectly sized rings. Blue Birch Designs is not responsible for incorrectly sized rings. It is the buyer's responsibility to get professionally sized by a Jeweler for a Comfort Fit band. 

By placing an order, buyer acknowledges that they have approved their selected ring size, and understands that Blue Birch Designs is not responsible for fluctuations in ring size that occur due to time of day, activity level, dietary intake, temperature, weigh gain/loss or a desire for a ring that fits more loosely/snuggly. 

Any requests for resizing will necessitate that a new ring is made. This work is subject to all material/labor costs. Blue Birch Designs reserves the right to deny all refund or exchange requests.